We ask you for a deposit of 400 Euro / apartment. The deposit will be returned 24 hours after your departure by bank transfer, if the apartment (after our cleaning team has cleaned) is in the same state as it was when you arrived at the house. Please inform us if anything has broken or disappeared during your stay so we can replace it.
Please take off the bedding from the sheets and cushions and leave them on the beds. This will help our cleaning team to the rooms ready for the next guests. Please leave unused clean towels on the shelf in the bathroom. We will wash all used towels and bathmats. The final cleaning fee includes cleaning the bed rooms, the bathrooms and the dining area. Please leave the kitchen clean. You may switch on the dish washer before you leave. We are happy to place the dishes where they belong once the machine is finished. If you use the stove, please clean the stove. Additional stove cleaning will be charged with 30 Euros extra.
Children from 0 to 3 years of age are free of charge, if they sleep in their parents room. If your children require their own room, the normal room rate applies. We can provide one additional matrass per room for children (4 to 10) who wish to sleep in their parents room. This will incur an additional fee per child.
We have 4 bins in each apartment: one for paper and cardboard, one for plastics, one for organic garbage, and one for all others. They are named accordingly. We ask you to separate the garbage and deposit in the bins provided. If Germany's garbage system is not followed, we will place your garbage in special bags which are charged by the community for 5 Euros each.
Arrival time between 4 pm and 8 pm. Please let us know in advance so we can make sure, we can be at the house in time to welcome you.
Departure time between 9 am and 11 am. Please let us know when you would like to leave, so we can organize our cleaning team accordingly .
We request an advance payment of 50% of the rent when you are booking. Customers from abroad may pay their advance thru PayPal. Once the advance has been received your booking is confirmed. The remaining amount plus deposit is payable on arrival.
As our apartments were recently decorated, and we have a wooden floor, we do not allow any pets in the house.
We welcome any groups and bookings from 4 persons to a maximum of 24 persons. We can combine green and red apartment for up to 14 persons. Carmenas Lodge can accomodate a maximum of 10 persons.